Terms and Conditions
SBC Virtual Offices will endeavor to provide services which exceed your expectations. There may however be occasions due to system failure or other circumstances where our service levels may be affected.
SBC Virtual Offices in such cases reserves the right to alter the service until such time as we are able the resume normal services. It may be necessary to terminate our contract with you/your organization and we reserve the right to do so with immediate effect. In such extreme situations we would endeavor to provide reasonable notice.
Every effort will be made to ensure a reliable service, in the event of any systems, human, or act of God failure SBC Virtual Offices will not be held liable for any immediate or consequential loss whatsoever.
The mail forwarding services provided do not allow for the use of any of our addresses as a registered office address.
Compliance with Conditions
Multiple company names and/or trading names cannot be applied to a single mail forwarding account unless specified. If one company has multiple trading names, and it is expected that post will arrive for more than one trading name, each extra trading name will be charged at a rate of $17.50 per month. Post will not be forwarded for trading names that have not been registered with us and paid for.
Payment of services
You agree to pay the amounts agreed according to the terms stipulated by us. Payments for services are made a month in advance apart from the initial payments which are for three or six months in advance. Upon sign up, the client will set up an automated payment account. Clients with a US bank account have the option to set up a direct debit with PayPal, MasterCard, Visa, Discovery. The automated payments will commence as soon as the prepaid period of 3 months or 12 months has been completed.
Standard letters are forwarded in an envelope classified as a 'large letter' by USPS Mail.
Services will be refunded (minus card processing fees and minus the value of the service that is provided up to the point you cancel) provided we are notified within 14 days of the purchase taking place.
No refunds are available in respect of parts of a package.
Either party (the Customer or SBC Virtual Offices) is free to cancel the virtual office service by giving a full calendar months’ notice in writing.
SBC Virtual Offices reserves the right to cancel the service with immediate effect should the company believe there to be a tangible risk to its business and/or reputation.
It is the customer's responsibility to cancel any future pay agreement after this period. Any additional amounts received after the one month's cancellation notice period which is not owed for any services provided will be refunded to you between the day of cancellation up to 60 days. Any remaining deposit, must be claimed in writing by the customer within 30 days of the termination of the service. If your postage deposit was added by us due to it being part of a special offer or package no refund will be due.
Any additional charges will be payable when invoiced. SBC Virtual Offices reserve the right to charge interest at 2% above the US Banking rate and /or suspend services in respect of invoices outstanding for 14 days or more. SBC Virtual Offices reserve the right to ask for a deposit to be paid before resuming services.
Customers receiving mail forwarding services must keep a float of at least $25 on their account to cover future postage charges. Where average postal charges are greater than this amount, SBC Virtual Offices reserve the right to increase the level of the float to a higher amount. International clients regularly receive parcels will have to pay the postage deposit by bank transfer, as the costs of forwarding parcels, packages, and services abroad by courier can be quite high.
Service of Process
Because many jurisdictions permit service of process on the customer of a mail agent by, among other things, hand-delivering such process to the facility of a mail agent such as Mailbox Forwarding, you acknowledge that service upon you may be effected by such means and you hold us harmless from any and all claims arising out of such attempted service. Where law permits a process server to serve you by mail, we assume no liability should you be deemed to have accepted process as a result of service of process involving us or the Services.
Disruption to Services
It is important that all requested amounts are paid in order to prevent disruption to your service. Failure to pay for one or more parts of your service may result in your service being terminated by us.
Any mail we receive when your service is terminated will be returned to sender.
Reinstatement of Services
If your account has been terminated for more than a month, and you wish to reinstate the same service, you will need to make a payment for the current month. The service will then resume on a monthly basis thereafter.
Collection from the office
If you have an arrangement to collect items from our premises it is important that you collect the item(s) promptly. We will endeavor to inform you that there are items for collection as soon as possible.
Any mail we are holding for collection will be held for a maximum of 15 days after which it will be returned to sender.
SBC Virtual Offices accept no responsibility for loss or personal injury caused to clients or guests when visiting our premises.
Any package with a scanning service will incur a cost for scanning. The cost is calculated at $0.30 per page. Each item of mail is scanned separately and incurs a separate charge as described above.
For those clients with the Scan service any piece of mail that contains a bank card, court documents or any other item of mail deemed to be of value will automatically be forwarded to the contact address provided via Special Delivery and charged at USPS Delivery rates plus a handling charge. Charges start from $7.45 for a standard letter. Other items of mail relating to the Scan service will be held for a maximum of 5 business days after scanning and will thereafter be destroyed (sent to USPS secure destruction service). Anyone with the Scan service who wants an ordinary item of mail to be sent will need to either upgrade to Mailbox Basic or pay a premium of $2.50 per item (sent on via 1st Class Post) to receive it. This does not exclude packages and parcels which will have to be quoted for separately.
Storage of post/parcels
Parcels will be held for 15 days before returning these items. Parcels not collected within 5 business days (including the day of receipt) will incur a storage charge of $5.00 per week per item commencing on the 6th day, which will have to be paid before the item is released. We retain the right at our own discretion to dispose or return to sender any items not collected after 14 days’ period.
All parcels we receive (regardless of when they are collected or sent out) will automatically incur our standard handling charge of $2.50 per item. This handling charge will be deducted from your Postal Charges account.
A parcel is defined as any item weighing over 2lb. We will not accept any items weighing more than 25lb or larger then 24in x 24in in dimension. We must impose this limit because we are primarily a mail-forwarding service and do not have the storage facilities to house large parcels.
Any post that has to be signed for will be forwarded on by Special Delivery or a courier of our choice. Any extra costs will be deducted from the client's postage deposit. Items sent by courier will not be left with a neighbor if they cannot be delivered to the specified address. Depending on size and weight we will typically send these items out by USPS Delivery, FedEx, DHL courier services. We will do our best to ensure that parcels are handled with care, however we cannot offer guarantees or compensation for fragile items such as glass which may be damaged in transit.
SBC Virtual Offices will not provide any waybills service on your behalf for alternative couriers.
The postage for any items to be sent out by courier or Special Delivery, weighing over 2lb must be paid for in advance. We will email you when such a parcel arrives to request payment. Upon receipt of payment, the item will be sent out.
SBC Virtual Offices will not be held liable for loss of parcels sent out from our office. We do not insure outgoing parcels; we do offer you the option to add on insurance before the item is posted. We highly recommend taking out this insurance if your items are of value. The cost of insurance is 2% of the product value with a minimum of $20.
If the courier is unable to deliver your parcel, they will leave you a card with details on where you can collect your parcel and for how long they will hold the item. If you fail to collect within their specified time period, the parcel will be returned to our office. The charge for this return is $20 and this will be applied to your account. You will need to make this payment before we can arrange to have the item resent (at the standard cost).
All services provided by SBC Virtual Offices and any information provided by you in the course of our business relationship will be kept strictly confidential. Your name will not be provided to the general public as a reference without your permission. We will however co-operate with the relevant Government authorities in the US should they request information to assist in an official investigation.
We are working with the major banks and other organizations to detect and prevent credit card fraud. We therefore reserve the right to request appropriate documents such as passports, utility bills and so on in order to establish correct authority for the use of any credit card details given to us.
Changes to your service
Should there be any significant changes made to your service, we will endeavor to give you 4 weeks’ notice of these changes. Changes made to your service will serve the purpose of improving the services we provide. SBC Virtual Offices will not be held liable for any costs you, the customer, may incur due to the changes.
We reserve the right to vary our terms without prior notice.
It is the responsibility of the customer to keep their contact and forwarding details up to date.
Updates & Price changes
Prices of all subscriptions, services and products can be subject to change with or without prior notice.
SBC Virtual Offices reserve the right at any time to modify or discontinue, temporarily or permanently, a subscription (or any part thereof) with or without notice.
Use of Meeting Rooms
Our meeting rooms can be booked by the hour via htt://www.sbcoffices.com/
Changing Your Meeting Room Booking
You may change the date and/or time of your booking by calling (419)724-5450 and quoting your booking reference and booking time/date. There is no charge to change your booking time/date.
Cancelling Your Meeting Room Booking
SBC Offices is committed to providing all of our customers with exceptional care. When a customer cancels without giving enough notice, it prevents another customer from enjoying the SBC experience. So, we would greatly appreciate a phone call (419)724-5450 giving 24 hours' notice if you are unable to keep your scheduled reservations. We do not issue a refund for missed or cancelled appointments, but we will be happy to apply your payment towards a future session.
You also agree to comply with U.S. laws and the laws of your own country. You will not knowingly use the Services to either receive or send illegal materials or controlled substances. You represent and agree that you will not use or allow the Services to be used for any unlawful, illegal, illegitimate or fraudulent purposes or for any other purpose not in conformity with USPS regulations or other applicable laws, statutes, rules and regulations. If we suspect that the Services have been used for any unlawful, fraudulent, or illegal activities, we may inspect your Mail and we may immediately terminate these Terms and your account. You specifically indemnify us and hold us harmless from any and all liability, claims, damages, losses or causes of actions arising from such inspection of your Mail or from the release of information regarding you or your use of the Services to any local, state, or national agency or to the USPS, or to a private party whose subpoena you fail to contest as specified by us. Except as provided in these Terms, we will preserve the confidentiality of your Mail's contents with respect to third parties and will not use or disclose information contained in your Mail other than to carry out the purposes for which you disclosed that information.
You agree to protect, defend, indemnify and hold us harmless from and against any and all claims, causes of action, liabilities, judgments, penalties, losses, costs, damages and expenses (including attorneys' fees and all related costs and expenses of litigation at arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted) suffered or incurred by us, including, without limitation, any claim for personal injury or property damage, arising from: (i) these Terms; (ii) the Services provided to you by us; (iii) your use of the Services including without limitation any copyright infringement claims that could arise from our scanning documents at your request; (iv) the failure of any third party, USPS or any commercial delivery or courier service, to provide delivery or courier services accurately and on time; (v) loss, damage, or destruction of your Mail by any cause whatsoever whether or not attributable to our negligence or intentional act; (vi) any violation by you of any federal, state or local laws, statutes, rules or regulations; and (vii) for the consequences of any attempts of third parties to serve you with legal process through the Services or our facility. For purposes of these Terms, the indemnified parties shall include Mailbox Forwarding, Inc. and its owners, affiliates, subsidiaries, parents, shareholders, members, successors, assigns, representatives, franchisees, officers, directors, agents, attorneys and employees.
YOU AGREE AND ACKNOWLEDGE THAT WE ARE NOT LIABLE FOR ANY DAMAGE TO MAIL OR LOSS OF MAIL BEFORE, DURING, OR AFTER MAILING OR SHIPMENT TO YOU. WE ARE NOT RESPONSIBLE FOR MAIL FOR WHICH THERE IS NO RECORD OF RECEIPT BY US. YOU ACKNOWLEDGE AND AGREE THAT PRICING FOR THE SERVICES DOES NOT INCLUDE CUSTOMS, TAXES, OR FEES AND THAT MAILBOX FORWARDING IS NOT A CUSTOMS AGENT OR BROKER. YOU ARE SOLELY RESPONSIBLE FOR THE EXPORT AND IMPORT OF YOUR PACKAGES AND SHIPMENTS. YOU ARE ALSO SOLELY RESPONSIBLE FOR THE PAYMENT OF ANY AND ALL CUSTOMS, DUTIES, TARIFFS, TAXES, OR OTHER CHARGES OR FEES OF ANY NATURE RELATING TO THE SHIPMENT OF MAIL TO YOU. ANY ADDITIONAL INSURANCE IN EXCESS OF THE STANDARD AMOUNT INSURED BY CARRIERS MUST BE AUTHORIZED AND PAID IN ADVANCE BY YOU.
YOU AGREE THAT THE SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES (WHETHER EXPRESSED OR IMPLIED). ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF FITNESS, MERCHANT ABILITY, CORRECTNESS, COMPLETENESS, CURRENCY, OR OTHERWISE ARE DISCLAIMED. ALL SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM THIS AGREEMENT OR THE SERVICES ARE HEREBY EXCLUDED, TO THE FULL EXTENT PERMITTED BY LAW. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, WHETHER IN AN ACTION FOR OR ARISING OUT OF BREACH OF CONTRACT, TORT OR ANY OTHER CAUSE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE DO NOT REPRESENT OR WARRANT THAT THE SERVICES WILL MEET ANY OF YOUR EXPECTATIONS OR REQUIREMENTS NOR THAT THE SERVICES ARE PROVIDED SECURELY OR WITHOUT ERRORS. THE SERVICES ARE PROVIDED ON AN "AS AVAILABLE" BASIS AND WE MAKE NO WARRANTIES THAT THE SERVICES WILL BE TIMELY, AVAILABLE AT ALL TIMES, OR FOR A PARTICULAR PERIOD OF TIME WITHOUT INTERRUPTIONS. CUSTOMER USE AND OPERATION OF THE SERVICES OR THE WEBSITE OWNED OR CONTROLLED BY US IS AT CUSTOMER'S SOLE DISCRETION AND RISK. WE WILL NOT BE RESPONSIBLE FOR ANY DAMAGE RESULTING TO CUSTOMER OR ITS COMPUTER SYSTEMS THAT RESULTS FROM THE USE OF THE WEBSITE.
WE SHALL NOT BE LIABLE TO CUSTOMER OR ANYONE ELSE FOR ANY LOSS OR INJURY ARISING OUT OF OR CAUSED, IN WHOLE OR IN PART, BY NEGLIGENT ACTS OR OMISSIONS IN COMPILING, COLLECTING, PROCESSING, COMMUNICATING OR DELIVERING MAIL OR HANDLING PHYSICAL OR DIGITAL DOCUMENTS, DIRECTLY OR INDIRECTLY. YOU AGREE AND ACKNOWLEDGE THAT THE TOTAL AMOUNT OF OUR LIABILITY, IF ANY, FOR ANY AND ALL CLAIMS, CAUSES OF ACTION, DAMAGES, LOSSES OR JUDGMENTS ARISING OUT OF OR RELATED TO THIS AGREEMENT AND THE SERVICES SHALL NOT EXCEED $100.00 WITHOUT REGARD TO THE NATURE OF THE CLAIM, LOSSES OR DAMAGES INCURRED. WE SHALL NOT BE LIABLE FOR ANY OTHER LOSS, CLAIM, DAMAGE OR INJURY ARISING OUT OF, RELATED TO, OR IN ANY CONNECTED WITH THIS AGREEMENT OR THE PROVISION OF ANY SERVICES PURSUANT TO THIS AGREEMENT.
Representations and Warranties - Each party represents and warrants that it has the legal power and authority to enter into these Terms. SBC Offices represents and warrants that it will provide the Services in a manner consistent with general industry standards reasonably applicable to the provision thereof. You represent and warrant that you have not falsely identified yourself nor provided any false information to gain access to the Services and that your billing information is correct, and that you are not accessing and have not accessed the Services to commit illegal acts. You acknowledge that your breach of these representations and warranties shall entitle us to injunctive relief (monetary damages not being sufficient remedy), as well as available monetary damages and our attorneys’ fees and costs.
In the event that any provision or modification of these Terms shall be deemed to be illegal, invalid or otherwise unenforceable, such provision shall be considered deleted from these Terms, but all other provisions of these Terms and the remaining portion of any provision which is deemed to be illegal, invalid or unenforceable in part shall continue in full force and effect.
Any questions or concerns regarding these terms or any other aspect of our services should be directed to our help desk. Our mailing address is:
5533 Southwyck Blvd. Suite 101
Toledo, Ohio 43614